We generally ask for two weeks’ notice to place you on our cleaning schedule. Of course, schedule changes and cancellations occur and sometimes we are able to make earlier times happen and when they do, we’d be thrilled to slot you in for our Denver cleaning services.

Located in Denver, 60 minutes or less driving is our rule of thumb. If we can leave our shop and be to you within 60 minutes, we have a price model for that. For longer commutes outside of Denver, we are always happy to discuss how and if our expectations can align.

SPARKULOUS®, based in Denver, is almost as obsessed with efficiency as we are excellent cleans. We build our Denver cleaning service routes based on geographic areas which helps keep our cost to you as low as possible by minimizing lost drive time. Because of this, we open up specific dates and times for different areas based on availability and or wait lists. We would be thrilled to let you know what days your home or neighborhood is in our routes by speaking to one of our friendly staff. Don’t worry if your top choice isn't available, we have a plan for that, too!

• Day before Cancellations - We love our cleaning crews and will still pay them so we ask that you understand our need to invoice 50% of your total scheduled clean.
• Day-of/Same-day Cancellations- we will invoice you 75% of your total scheduled cleaning.

Tipping your cleaning crew is a wholly optional, not-required part of your services. Anything you feel compelled to contribute to your cleaning crew can and should be between you and them. SPARKULOUS® does not handle the collection and or distribution of non-service-related funds.

We guarantee the client with a regularly scheduled, recurring clean on the same day, time, and crew. Some caveats apply to the cleaning service such as prior client approval, crew sickness, crew member time off, client-initiated schedule modifications, weather delays, acts of god, or employment status of the cleaning crew member.

Monthly cleans and a-la-carte cleaning visits require a deeper dive and larger variability of condition from visit. To achieve a consistent, reliable, and SPARKULOUS®-standard of cleanliness, these cleaning service visits are a little harder to quote but you can give us the time and we will do everything we can within that parameter.

Discounts are available to our cleaning service customers who allow us to visit a little more frequently. All regularly scheduled cleans every two weeks and less are offered a 10% discount from our area base price.

We wish we didn't have to say this, we really do, but the answer is; it depends. Every house has a different base level of cleanliness and gets a uniquely tailored approach. Whether you need a deep clean or recurring cleaning services, our experts are here to help. Our Client Care Manager will schedule your 1:1, in-home cleaning visit around your schedule and offer you and your home a custom cleaning quote where we present you your options and, if needed, value engineering to achieve your goals. Your quote is your quote. If we go over, we accept the cost. If we go under, however, we bill you less. You know… just as it should be!

SPARKULOUS® is built to clean your home in a deeply efficient manner. As such, deep cleans and larger cleans that are longer in length (and we’re thrilled to take them) require a little more logistical balancing on our part. We consider these cleans anything up to and over 8 hours. In these special circumstances, we request a 50% deposit for a cleaning of this size to be placed on our calendar.

After we’ve completed the cleaning service, you will be sent an emailed invoice with a payable link attached where payment cards are happily accepted (with no additional fees.) If you wish for us to automatically charge your card in the future, that can also be arranged by opting in on your first invoice. Please note that all invoices are due upon receipt. Payments not received after 7 days will have a $25 charge attached to the original invoice. Because we are not in the collection business, at 30 days, we refer accounts to our third-party provider.

If you ever need to pause your regularly scheduled cleaning day and time, we understand. With two consecutive cancellations, your day and time will be released to our waitlist. When you’re ready to start back up with regular cleaning services, we’d be thrilled to assist you in finding your new favorite day and time.

We offer more than just residential cleaning services in and around Denver. We offer off-hour, weekend, party, and private event cleaning service coverage as well. Having an event at your home and want us to tend to the bathrooms, and common areas and address clearing of tables? We do that! We’re also happy to stay behind and bring your home back to tip-top shape after your guests leave. Since these cleaning service appointments are generally fulfilled by crews that volunteer their time outside of normal business hours we make every effort to ensure cancellations are limited. With that in mind, here are a few things to consider when booking us for your special cleaning projects and event days:

• All cleanings that are scheduled for more than 8 hours are required to provide a 50% reservation deposit of the quoted clean amount.
• All cleanings scheduled on Saturdays and Sundays are required to be at least 5 hours long and require a 50% deposit of the quoted clean amount.
• All event and evening scheduled cleanings require a 50% deposit of the quoted cleaning amount

Cleaning your home is our primary duty. As Denver’s premier cleaning company, We focus on that and doing it really well. From time to time, however, we want to remain your go-to cleaning service, and, schedule permitting, we can work on some special requests.